In latest court updates we have an interesting order, which affects everyone. A District Consumer Commission in Chandigarh imposed compensation on the Reliance Digital Store.
A woman went to buy a mobile from Reliance store, where she was charged seven rupees for a carry bag.
After hearing the pleas of both the parties, the District Consumer Commission has now ordered a compensation of Rs. 1000 and Rs. 500 as case expenses for the trouble caused to the complainant on behalf of the store.
Forum has also asked the company to return seven rupees recovered for carry bag.
Neha, a resident of Industrial Area Phase, told in her complaint to the commission that on October 2, 2019, she had purchased a mobile from the said Reliance Retail Limited store located at Allante Mall.
When she went to deposit the bill of mobile purchased at the billing counter, the employee sitting there charged him seven rupees for the carry bag separately.
Neha said that she told the employee that it is illegal, but he did not agree and took seven rupees.
Distressed, Neha approached the District Consumer Commission. Reliance Store, submitted that the carry bag was given only on demand of complainant. Along with this, it has also been displayed everywhere in the store.
Commission observed that the Opposite Parties have miserably failed to produce on record any cogent, convincing and reliable piece of evidence in the shape of any rules/ instructions authorizing them to levy charge additionally for the carry bag from the gullible Consumers.
Moreover, if the Opposite Parties are an environmental activist, they should have given the same to the complainant free of cost. Therefore, argument of the Ld. Counsel for Opposite Parties that there is no law as such which directs or binds any shop keeper to provide carry bags for free is rejected being bereft of any force.
It was surely for the gain of Opposite Parties and by employing unfair trade practice, Opposite Parties are minting lot of money from all customers. After hearing the arguments of both the sides, now the District Consumer Commission has given its decision, holding it to be illegal.