Buying products online has become a normal trend due to ease in the process. But how many times we check that the product we have purchased has MRP printed on it.
Baglekar Akash Kumar, a 21-year-old Law Student of Hyderabad, not only checked for the Maximum Retail Price (MRP) but when he found that it was not there, he filed a complaint before consumer forum and has been awarded Rs 12,500 as damages.
Why did he filed a complaint?
Baglekar Akash Kumar bought a book titled ‘‘OUTLIERS: The Story of Success by Malcolm Gladwell’’ through Flipkart on 09-10-2018 for the prepaid price consideration of Rs.281.
Two days after receiving the book he opened the seal and searched for the actual price of the book purchased. There was no mention of price printed anywhere in the book purchased.
He delved into the issue and found out that the same book was available on different online stores with different pricing.
Due to this, he decided to file a complaint in the District Consumer Forum.
Not Mentioning MRP is Unfair Trade Practice
The District Consumer Forum found that Penguin Random House India Private Limited and Flipkart India Private Limited failed to establish the reasons as to why they have not printed the price of the book on the book supplied to the complainant, it clearly assumes adoption of unfair trade practice for which they are held liable for the same.
With the above observations, it has been directed to the opposite parties to print and publish the retail price on the product (Book) which they are being sold to the customers hereunder after.
Courts Awards Rs 12500 as Compensation to Student For No MRP on Book
The Forum has directed as follows:
1. Print and publish the retail price on the product (Books) which they are being sold to the customers hereinafter.
2. Pay Rs.10, 000/- (Rupees Ten Thousand only) towards compensation for mental agony and for unfair acts.
3. Pay Rs.2, 500/- (Rupees Two Thousands Five Hundred only) towards costs.
4. Rest of the claim of the complainant is dismissed.