Merely Recording ATM Transaction As ‘Successful’ Does Not Prove Cash Was Dispensed: Consumer Court Directs Bank To Compensate Customer

Holding that an electronic entry marking an ATM withdrawal as successful is insufficient to prove that money was actually disbursed without supporting technical logs, a bench comprising President Divya Jyoti Jaipuriar and Member Dr. Rashmi Bansal of the District Consumer Disputes Redressal Commission-VIII (Central), Delhi, has directed Punjab & Sindh Bank to refund a customer

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