Damages Cannot Be Based on ‘Whims and Fancies’: Supreme Court Slashes ₹2 Crore Compensation in ITC Haircut Case

The Supreme Court has partially allowed the appeal filed by ITC Limited, setting aside the National Consumer Disputes Redressal Commission’s (NCDRC) order that awarded ₹2 Crores as compensation to a customer for a faulty haircut. The Apex Court held that damages cannot be awarded merely on presumptions or “whims and fancies” of the complainant, and

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