Consumer Court Directs Air India to Pay ₹1.5 Lakh Compensation for “Horrible” Flight Conditions and Broken Seats

The District Consumer Disputes Redressal Commission-VI (New Delhi) has held Air India liable for deficiency in service, directing the airline to pay a total of Rs 1.5 lakh to a passenger and his daughter who endured a “horrible and obnoxious” experience on a round-trip flight between India and New York. The bench, comprising President Ms.

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