In a significant consumer grievance redressal, the District Consumer Disputes Redressal Commission, Kangra, Himachal Pradesh, addressed the case of Tarun Chaurasia v. Indian Railway Catering and Tourism Corporation Ltd (IRCTC) and Another (Consumer Complaint No. 183/2024). The case stemmed from the complainant’s distressing experience at the IRCTC Executive Lounge at Platform 16 of New Delhi
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