The Delhi High Court has issued notices to the Central Government and Uber Technologies in response to allegations of discrimination faced by a visually impaired lawyer while using the ride-hailing service. The plea, filed by advocate Rahul Bajaj, claims that he encountered discriminatory treatment from an Uber auto driver, highlighting broader issues with the company’s service towards persons with disabilities.
Justice Sanjeev Narula called for a detailed response from both the Centre and Uber India Technology Private Limited after Bajaj’s counsel detailed an incident where an auto driver allegedly refused to assist the lawyer in navigating to his desired destination and behaved disrespectfully. The incident has raised questions about Uber’s adherence to its zero-tolerance policy against discrimination, particularly concerning the sensitization of its drivers under the Rights of Persons with Disabilities Act.
The petitioner argues that despite Uber’s public commitment to non-discrimination, there are significant gaps in how these policies are implemented on the ground. According to Bajaj, this was not an isolated incident; he has faced similar challenges repeatedly with Uber’s service, which he has also shared on social media to raise awareness.
The plea calls for Uber and the government to take immediate and effective measures to ensure that the rights of disabled persons are not infringed upon while using ride-hailing platforms. The matter is scheduled for further hearing on March 27, 2025, where the court expects to review the steps Uber and the government have taken to address these concerns.
