Consumer Court Orders Airport to Pay ₹16000 Compensation to Passenger For Not Providing Rain Cover on Step Ladder to Board Flight

A Kerala Consumer Court recently ruled that the Cochin International Airport Limited (CIAL) must pay a passenger compensation of ₹16,000 for not providing a rain cover on the step ladder to board the flight. The passenger got drenched in the rain leading to physical discomfort and mental agony.  The District Consumer Redressal Commission held that

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